Privacy notice
What Genesis Training Academy collects when you contact us or visit this website, why, who sees it, how long we keep it, and how to use your rights.
Also available in Bahasa Malaysia: Notis privasi.
1. Who we are
This website is run by Genesis Training Academy Sdn Bhd (company no. 201801019732), the company responsible for your personal data. Address: No.3, Jalan Istana, Amverton Business Centre, 41500 Klang, Selangor, Malaysia.
2. What we collect
- If you use our application form: your name, email address, phone number, whether you are a Malaysian citizen, a resident or neither, the programme you are interested in, whether you want to be considered for a scholarship, and the notes you write.
- If you use our contact form: your name, email address, the type of enquiry and your message.
- If you email us: your email address and what you write.
- When you visit this website: Google Analytics records the pages you view, your clicks, your approximate location, and your browser and device. Google Fonts loads the website's text styles from Google, so your device contacts Google when a page opens. The contact page shows a Google Map, which Google may set cookies for.
- When you start filling in a form: Cloudflare Turnstile, a bot check, loads from Cloudflare to confirm that you are a person. Cloudflare receives technical information about your browser and device to tell people from bots.
We do not sell your personal data.
3. Why we use it
- To reply to you.
- To consider your application and tell you about programmes, dates, fees and scholarships.
- To keep a record so that someone can follow up.
- To see which pages help visitors and improve the site.
- To follow the law.
4. Emails
If you give us your email address on a form, we send you an automatic email to say we received your message. Our email is sent through Resend. We only send you other messages, such as news or updates, if you tell us you would like them. You can say STOP at any time and we will stop.
5. Who we share it with
Only as far as needed, and never sold:
- Our service providers: Vercel (website hosting), Supabase (our records, in Singapore), Google (analytics, fonts and the map), Resend (email delivery) and Cloudflare (bot check on forms).
- Government bodies, when the law requires it.
- Professional advisers, under confidentiality.
6. Outside Malaysia
Our records are stored in a database in Singapore. Google, Vercel, Resend and Cloudflare also handle data outside Malaysia. By using this website or filling in a form you agree that your personal data may be handled in Singapore and in other countries where these providers work.
7. How long we keep it
We keep enquiries and applications for 2 years from the date you contact us, and website analytics for 14 months. After that we delete the data or make it anonymous.
8. How we protect it
Access is limited to the people who need it, and data is sent over encrypted connections.
9. Your rights
You may ask to see your personal data, to correct it, to withdraw your consent, to ask us to stop using it for a purpose, and, where the law gives you the right, to have a copy of it sent to you or to another organisation. Write to careers@genesiscare.com.my. We reply within 21 days.
10. Cookies
Google Analytics sets cookies to count visits, and the Google Map on the contact page may set its own. A notice at the bottom of the page tells you about this the first time you visit. You can also block cookies in your browser settings.
11. Children
This website is not meant for people under 18. If you think a child has given us personal data, tell us and we will delete it.
12. Data protection contact
Our data protection contact is Lyndon, Genesis Training Academy Sdn Bhd. Write to careers@genesiscare.com.my.
13. Changes
If we change this notice we will put the new version here and change the date at the top.